Technical Support

 

Technical Support Resume Examples

Technical Support personnel help agency clients with technical and pc machine troubles. Typical obligations of a Technical Support officer include configuring pc structures, diagnosing software issues, offering help in person or by telephone or e-mail, troubleshooting community troubles, and checking out new technology. Based on our series of resume samples, the precise candidate demonstrates technical and troubleshooting abilities, communication skills, staying power, problem-fixing orientation, and computer skill ability. Employers pick out resumes showing a university diploma in an applicable computer technology or engineering vicinity.

Technical Support Resume Samples

Technical Support

Provided in-depth technical assistance for the Practice management (POMIS) utility software program. Assisted with running systems heritage server troubles, low-level facts report edits and data relationships. Administered UNIX, AIX, and DOS-based platform server and printer queues.

•             Supported customers with EDI troubles and resolved claims.

•             Exceeded usage standard (90%) with a hundred% utilization each month.

•             Successfully finished over a thousand maps in keeping with yr and created templates for

•             Developed and maintained implementation documentation for Medicare Secondary claims.

•             Trained clients in strolling Finical reviews in (POMIS).

Director of Technical Support

Directed 300-seat contact middle with duties starting from first stage name taking to legal responsibilities for subpoena verification, agreement affirmation, and assignment implementation.

•             Mentored three direct document Managers who were responsible for eight supervisors each.

•             Managed 25 million greenback P&L finances which blanketed facilities and associates' salaries and blessings.

•             Implemented multiple website guides with the aid of crating 6 remote help websites similar to the Phoenix workplace.

•             Reduced attrition of frontline associates from 60 percent to forty-eight percent over an 18-month duration.

•             Developed skilled, incorporated pals for promotional development inside the employer to the quantity that fully 7 percent of all employees at Cable One started as first-line technical support representatives.

•             Established a web Chat help team to help customers over the internet with technical guide desires. This software has become a model for additional Chat channels in the company, including sales.

•             Transitioned two departments (technical support and patron care) into one department over three months, combining resources and providing up-education for friends.

Technical Support Representative

Troubleshot and resolved tool, billing, cellular broadband, and account troubles escalated from customer support and other departments with a one-hundred fulfillment price.

•             Resolved client complaints and worries with robust verbal and negotiation talents.

•             Displayed courtesy and sturdy interpersonal talents during all customer interactions.

•             Maintained composure and staying power in the face of the demanding customer.

Computer science Technical Support II Resume

Summary: IT Technical Support expert with 20 years of enjoyment in the Education domain is searching for to relaxed an IT position with a solid employer wherein I can make use of my IT technical talents and customer service skills to make contributions to the general achievement of the organization, And paintings my manner up developing with a corporation long time.

Services: Microsoft Office, Microsoft Server, Symantec AV, RICOH Copier, HP Printers, Help Desk Ticketing Scheme, Local Area Network, Routers, Switches, PC Hardware And Software, Oracle Primavera Project Management, AutoCAD, Windows 7, Windows 8, Windows 10, VPN Technologies

Description :

1.            Understood the structure's reputation and network connectivity, which includes high-paced internet technology and VPN, enjoyed with home windows internals, and performed too mild a hassle evaluation in a PC environment.

2.            Worked in a quick-paced, dynamic environment focused on presenting advanced customer service. The first goal is to solve consumer incidents/requests within the worldwide provider desk so that employees can be productive with minimum downtime.

3.            Functioned as an informed, first-name aid recognized for our problem-solving capabilities, attention to detail, and great carrier.

Four.      Provided daily technical and application guides on the telephones, thru online chat or face-to-face at the Solveit desk, helping with employee problems regarding laptop, pc, network, or software offerings.

5.            Used available resources in hassle-fixing for personnel, minimizing the need to expand issues for resolution.

6.            Interfaced with the customers professionally, pleasantly, and adept at resolving troubles and diffusing difficult conditions.

7.            Performed root cause evaluation and identified trouble developments that allow you to eliminate troubles from the environment.